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Last month I bought a number of items from AX Paris online. They had a sale on all their items. I returned what I didn't want within 14 days and requested a refund, but they sent me a credit note.
I've emailed them to request the refund but they have said their policy is a credit note for sale items. Correct me if I'm wrong, but its irrelevant if then items are on sale or not, I returned within the 14 days, and it is an online purchase, so I am entitled to a refund? Ive emailed explaining this but they are still refusing to refund. If I am right, what should my next steps be?
There are currently no thanks for this post. Page 1. Why not use the credit note?
Job sorted without hassle. I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right. Users saying Thanks 2.
Users saying Thanks 1. Are they a uk company? If not, they aren't bound by uk consumer laws.
Or send the retailer a letter before action. Money doesn't solve poverty This does not affect your statutory rights.
Did you get a response from ax Paris? Ntav View public profile Send private message Find more posts View all thanked posts. Refund to gift voucher. I have had this exact same thing happen to me! Tried contacting them to say this is not clear on their website because I have never shopped with them before! Did you get much luck with getting the money paid back to your card?
Try a chargeback through your card provider. This shower of a company tries to ride roughshod over your consumer rights.
This space for hire. You could try complaining to Trading Standards, you're not the only complainant on here about them.
I got a refund on sale items. Within a week I had a full refund! Users saying Thanks 3. Technically it is to notify them within 14 days, and then return the goods within another 14 days.
I believe the seller must refund within 14 days of receiving the notification. Whether you're living there or just visiting, you can pick up your order or have it shipped to you. If you are planning to visit the United States, or have friends and family here, shop at Sears to get everything you want—including gifts for yourself or others. Shopping online in the U.
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